Hospitality Manager
3 weeks ago
Loungers is a unique and exciting place to work, and we're looking for a talented Front of House Supervisor to join our team. As a key member of our management team, you'll play a crucial role in delivering exceptional customer experiences and driving business success.
Key Responsibilities:- Support the management team in maintaining high standards of customer service and quality
- Lead from the front, setting the pace for the team and ensuring seamless service delivery
- Develop and implement strategies to drive sales and revenue growth
- Manage staff performance, providing coaching and development opportunities to ensure team members reach their full potential
- Collaborate with colleagues to achieve business objectives and improve operational efficiency
- Tips shared equally across the team, based on hours worked
- Paid breaks
- Staff food on every shift, regardless of hours worked
- 50% discount on food in all of our brands from day one
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Competitions and incentives, including the chance to win an all-expenses-paid trip
- Christmas and Boxing Day off
- The best staff party - Loungefest
- Emotional and practical support via the Licenced Trade Charity
- Power over your pay with Wagestream
- Company pension scheme
- Long service awards
- Great opportunity for personal development and career progression in a fast-growing business
- Experience in a supervisory or leadership role in a restaurant, bar, or hospitality environment
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with colleagues and customers
- Strong leadership skills, with the ability to motivate and inspire team members
- Good literacy skills and attention to detail, with the ability to support reporting on KPIs
- Self-motivation and ability to work at pace with limited supervision
- Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS
If you're passionate about delivering exceptional customer experiences and driving business success, we'd love to hear from you. Follow us on LinkedIn or @life.at.lounge on TikTok to learn more about our company culture and values.
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