Data-Driven Service Management Professional
1 week ago
In this exciting role at Envitia Group, you will have the opportunity to work on cutting-edge technology projects that empower customers to manage, share, and exploit data effectively. As a Service Management Analyst, you will be responsible for supporting service delivery through assisting with service reporting, incident and change management.
Job DescriptionThe successful candidate will join our growing Project Management Team, working on our largest defence programme. You will assist with maintaining and evolving the ITIL aligned Service Management Framework, identifying and leading selected CSI initiatives.
Requirements- Experience of infrastructure and/or application service delivery management.
- Good knowledge of the ITIL Practices including Incident Management, Problem Management, Change Enablement, Knowledge Management, Request Management, IT Asset Management, Service Configuration Management, Measurement & Reporting, Continual Service Improvement and Relationship Management.
As an employee of Envitia Group, you will enjoy a range of benefits, including 25 days' annual leave, private healthcare coverage, flexible work arrangements, and training opportunities. You will also have access to a range of internal reward schemes and community engagement opportunities.
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