Residential Experience Manager

1 week ago


Bournemouth, Bournemouth, United Kingdom Marriott International Full time

About Us

The Bournemouth Highcliff Marriott Hotel is a refreshing retreat along England's beautiful coast, edging the beachfront and recently refurbished. We pride ourselves on offering a unique guest experience that is memorable and personalized.

Job Summary

We are seeking a Guest Experience Expert/Front Office to join our team in this maternity cover role for approximately 6 months. The ideal candidate will have excellent communication skills and be able to provide exceptional service to our guests.

Key Responsibilities

  • Process operational needs and address guest requests in a timely and professional manner
  • Complete reports and share knowledge of the local area with guests
  • Maintain confidentiality and protect company assets at all times
  • Ensure uniform, personal appearance, and communications are professional

Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent
  • No related work experience is necessary, but a willingness to learn and grow with our team is essential
  • No supervisory experience is required, but you must be able to work independently and as part of a team
  • No license or certification is necessary, but a commitment to ongoing learning and development is expected

Benefits

We offer a range of benefits to support your wellbeing and career growth, including:

  • Incentives for outstanding performance
  • A recognition scheme to celebrate your achievements
  • An employee wellbeing programme to promote physical and mental health
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Meals on duty, free car parking, and use of the fitness suite

Salary

The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience and qualifications.



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