ERP Application Support Specialist

4 weeks ago

Reading, Reading, United Kingdom IN2 Consult Full time
About the Role

We are seeking a highly skilled ERP Application Support Consultant to join our Service Delivery Team. As a key member of the team, you will be responsible for providing comprehensive support to our UK clients, ensuring high customer satisfaction.

The successful candidate will work closely with our Technical and Functional Support Consultants and Developers to maintain, support, and update the application. Your primary focus will be on providing timely resolution of incidents and bugs, conducting impact analyses for functional changes, and collaborating on project and implementation activities.

Key Responsibilities:

  • Provide timely resolution of incidents and bugs, ensuring prompt closure of the issue.
  • Conduct impact analyses for functional changes, evaluating factors such as time and cost.
  • Maintain a high standard of professional service delivery, ensuring customer satisfaction at every stage.
  • Collaborate on project and implementation activities to ensure the service is fully prepared for go-live.
  • Adhere to all Service Level Agreements (SLAs) established between the company and the customer.
  • Provide training, advice, and expert input to key users and colleagues as needed.
  • Participate in standby schedules outside of business hours to handle urgent incidents and ensure swift resolution.

Requirements:

  • At least 2-3 years of experience in an Application Support role.
  • Strong knowledge of a business application (ERP); experience with MS Dynamics Axe or D365 is a plus.
  • Customer-centric mindset, proactive, and dedicated to delivering quality service.
  • Experience working directly with clients, with excellent communication and relationship-building skills.
  • Advanced analytical and problem-solving abilities.
  • Fast learner with a desire to continuously grow and improve.
  • Results-driven and takes full ownership of responsibilities.
  • Collaborative team player with a flexible and adaptable mindset.
  • Fluent in English, with exceptional oral and written communication skills.

We are looking for a talented individual who is passionate about understanding and optimising functional business processes. If you are a motivated and dedicated professional with a strong background in application support, we encourage you to apply for this exciting opportunity.

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