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IT Operations Specialist

2 months ago

Northwich, Cheshire, United Kingdom Ecolab Full time
Job Title: IT Operations Analyst

Ecolab UK and Ireland is a leading provider of water, hygiene, and energy technologies and services. We are seeking an experienced IT Operations Analyst to join our Enterprise Technology Team in Northwich, UK.

Key Responsibilities:
  • Provide IT support to end-users across the UK, Republic of Ireland, Netherlands, Nordics, and Switzerland.
  • Liaise with partners and vendors on IT-related user support.
  • Perform incident and problem analysis to resolve or escalate incidents and requests.
  • Support the implementation of new technologies and systems.
  • Attend end-user meetings as required.
  • Collaborate with ETS global support teams to ensure regional infrastructure is maintained at a high service availability level.
  • Develop and maintain Knowledge Base articles and training materials for end-users.
Requirements:
  • Relevant degree and/or technical qualification, with at least 3 years of IT experience, including 2 years in a technical customer support role.
  • Full driving license for travel to provide onsite support to various UK sites.
  • Valid passport for travel within the European region.
  • Excellent customer service skills, with the ability to work with end-users at all levels of Ecolab.
What We Offer:
  • Salary up to £34,000.
  • Investment in your training and development.
  • 25 days holiday plus 8 days Bank Holiday and 4% Flexible Benefits.
  • A wide range of benefits, including pension and life assurance.
  • Opportunity to purchase company shares.
  • A long-term career within a business that recognizes the talent to progress, inclusive of global opportunities.

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce.