Service Delivery Manager

3 weeks ago


Warwick, United Kingdom Auctoro Recruitment Full time
About the Job

Auctoro Recruitment is seeking a highly skilled Service Delivery Manager to join our team in Warwick. This is a unique opportunity to take on a leadership role and make a significant impact on our business success.

As a Service Delivery Manager, you will be responsible for leading our Customer Care Team, ensuring they deliver exceptional service to our clients. Your primary goal will be to develop and implement strategies to enhance customer experience, ensuring seamless communication across all channels and promoting a positive brand image.

The ideal candidate will have excellent leadership skills, with the ability to inspire and motivate their team to achieve outstanding results. They will be responsible for monitoring and evaluating team performance, identifying areas for improvement and implementing corrective actions as necessary.

Key Responsibilities

* Develop and implement strategies to enhance customer experience and drive team performance
* Foster a culture of continuous improvement, encouraging innovation and creativity throughout the team
* Monitor and evaluate team performance, identifying areas for improvement and implementing corrective actions as necessary
* Lead by example, demonstrating a commitment to delivering exceptional customer service

What We're Looking For

* A proven track record of successful leadership, with experience in managing high-performing teams
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike
* Strong analytical and problem-solving skills, with the ability to identify and address issues promptly

What We Offer

* A competitive salary of £60,000 - £70,000 per annum, depending on experience
* Opportunities for career growth and professional development within our organization
* A dynamic and supportive work environment, with a focus on teamwork and collaboration

How to Apply

If you are a motivated and ambitious individual looking for a new challenge, please submit your application, including your CV and a cover letter outlining your relevant experience and qualifications.

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