Customer Support Specialist

1 day ago

Egham, Surrey, United Kingdom Future Electronics Full time
{"title": "Customer Support Role", "description": "Job Summary

We are seeking a skilled Customer Support Analyst to join our EMEA team at our Head Quarters in Egham, Surrey. The successful candidate will provide first-line IT support to the EMEA user community via phone, email, or desk-side as required.

Key Responsibilities
  • Provide excellent communication skills to deal with queries via email or phone.
  • Good basic troubleshooting skills to resolve many end-user issues relating to hardware and software.
  • Answer Help desk calls promptly and professionally and ensure all Help desk calls received are accurately logged via supported ticketing system.
  • Respond to Help desk emails in a timely manner, escalating incidents and problems where appropriate.
  • Support the EMEA users in the use of computer equipment by providing standardized online documentation, intranet links, and first-line advice.
  • Follow MIS escalation procedures to correctly escalate more complex incidents and problems to the Customer Support Analysts, Help desk Team Leader, or Technical Analysts or MIS Manager as appropriate.
Requirements
  • Good working knowledge in application interfaces, including but not limited to Microsoft Windows 7 & 10; Microsoft Internet Explorer; and Microsoft 365 Office Suite.
  • Possess basic understanding of Networking Protocols and Fundamentals, as well as able to manage PC configurations and set up efficiently and effectively.
  • Previous experience of using call logging software would be an advantage.
  • Strong Customer Service ethic.
About Future Electronics

Headquartered in Montreal and operating in 150 locations in 40 countries around the world, Future Electronics has earned an impressive reputation for providing outstanding service and developing efficient, comprehensive global supply chain solutions.

We are committed to Equality, Diversity, and Inclusion. We recruit the 'best person for the job' regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability creating an inclusive working environment and culture for all our employees.

", "lang_code": "en"}

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