Support Agent

3 days ago

Okehampton, Devon, United Kingdom Forthglade Foods Limited Full time
About the Role

We are seeking an experienced Support Agent to join our team at Forthglade Foods Limited. This full-time position offers a competitive salary package, including 25+ Bank Holidays and flexible working hours.

In this role, you will be responsible for delivering exceptional customer experiences through multiple communication channels. Key responsibilities include:

  • Responding to customer inquiries via email, phone, and social media
  • Providing proactive outreach to customers to resolve issues and improve engagement
  • Collaborating with internal teams to address complex customer concerns

Requirements:

  • 1 year of experience in a customer-facing or customer service role
  • Excellent communication, problem-solving, and time management skills
  • Trustworthiness, reliability, and flexibility

Salary: estimated £26,500 - £31,500 per annum (dependent on location).

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