Technology Support Analyst
4 weeks ago
Bield is one of Scotland's leading providers of housing and support services for older people. Our corporate strategy, Setting the Pace, outlines our ambitions to deliver high-quality, responsive services that meet the needs of our tenants.
The Role
As a Technology Support Analyst, you will play a key role in our Technology and Information Management Teams in Glasgow. You will be responsible for delivering a high-quality ICT user experience, working closely with users to resolve technical issues and ensuring the effective operation of our ICT Service Desk using ITIL best practices.
You will also contribute to ensuring that Bield's technology investments align with our ICT Strategy, adhere to best practices, and provide a strong return on investment.
Key Responsibilities
- Provide technical support to users via the Service Desk, using ITIL best practices to resolve issues efficiently.
- Contribute to the development of our ICT Strategy, ensuring that Bield's technology investments meet our business needs.
- Maintain knowledge of industry trends and emerging technologies, identifying opportunities to improve our ICT services.
Requirements
- Effective communication and analytical skills, with experience working in a technical support environment.
- Excellent problem-solving skills, with the ability to analyze complex technical issues and provide creative solutions.
- ITIL Foundation Level qualification and recognized IT certifications, such as Microsoft or Cisco.
- A current valid driving licence and access to a roadworthy vehicle, insured for business purposes.
What We Offer
- A competitive salary and benefits package, including 34 days' annual leave and a contributory pension scheme.
- Access to a wide range of learning and development opportunities, to support your career growth.
- A supportive and inclusive work environment, with opportunities to contribute to our company's success.
Bield Housing & Care Scottish Charity SC006878
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