Dealer and Gaming Experience Specialist

1 month ago


Bournemouth, Bournemouth, United Kingdom Grosvenor Casinos Limited Full time
About the Job

Grosvenor Casinos Limited is looking for a skilled Dealer and Gaming Experience Specialist to join our team. The ideal candidate will have previous experience working as a poker dealer and possess excellent interpersonal skills, conflict resolution abilities, and a passion for delivering exceptional customer experiences.

Key Responsibilities

This role involves dealing a successful and entertaining poker game, providing exceptional customer service, and maintaining the security of the game. Key responsibilities include:

  • Welcome customers warmly into the business, creating a welcoming atmosphere from the moment they enter the casino.
  • Deliver an exceptional quality experience by evaluating individual needs and acting upon this information, ensuring that each customer has a memorable experience.
  • Maintain the security of the game, cash, and assets, upholding the highest standards of integrity and honesty.
Requirements

To succeed in this role, you will need:

  • Previous experience working as a poker dealer, although full training can be provided for the right candidate.
  • Fantastic interpersonal skills and conflict resolution abilities, with a passion for delivering unrivalled customer experiences.
  • Ability to work shifts at any time of the day, including weekends and bank holidays.
  • Able to communicate effectively with colleagues and card room supervisor, promoting a collaborative and dynamic work environment.
Compensation and Benefits

The salary for this role is estimated to be around £22,000 - £25,000 per annum, depending on experience. In addition, you will receive competitive benefits, including opportunities for professional growth and development.



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