IT Support Professional
3 weeks ago
Trinity Resource Solutions is seeking a highly skilled and motivated IT Support Professional to join our award-winning IT Support team. This is an exciting opportunity to work with a global team, providing exceptional support and solutions to ensure the business operates smoothly and efficiently.
Your Key Responsibilities:- Provide timely and effective IT hardware and software support, including desk phones, phone systems, iPads, iPhones, and laptop base builds.
- Resolution of all IT queries and escalation as necessary, ensuring minimal disruption to business operations.
- Enabling the business and wider group to work without interruption by troubleshooting and resolving technical issues promptly.
- Support for applications, systems, and servers, ensuring seamless functionality and optimal performance.
- Assist in the rollout of essential maintenance and wider projects, contributing to the growth and development of the organization.
Ideal candidates will possess:
- A level or equivalent qualification in an IT-related discipline.
- CompTIA A+ certification or equivalent.
- Understanding of ITIL methodology and principles.
- Interest and understanding of the Microsoft desktop environment, including Windows Operating Systems.
- Troubleshooting skills for the MS Office Application Suite.
- Logical problem-solving strategies and strong analytical thinking.
- Excellent written and verbal communication skills, along with strong interpersonal skills.
- Experience in first-line IT Support, with a proven track record of delivering high-quality service.
- Familiarity with remote control applications such as TeamViewer and RDP.
- Experience with MS Exchange 365 and MS Teams.
- Knowledge of Xerox print solutions, including replacing consumables.
- Experience with MS Server Operating Systems.
- Ability to open a computer and confidently identify hardware components.
- Understanding of Active Directory and Group Policy.
- Understanding of PowerShell.
- Experience with image deployment using Paragon or equivalent image software.
- Familiarity with Mimecast.
- Understanding of VOIP and IVR telephony structures.
- Experience with Datto backup solutions.
- Familiarity with Sophos or other cloud-based antivirus solutions.
To achieve the top salary banding, you will need to meet all the criteria outlined in this job description.
The estimated salary for this role is £32,000-£42,000 per annum, depending on experience and qualifications.
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