IT Support Professional

3 weeks ago


Flackwell Heath, United Kingdom Trinity Resource Solutions Full time

Trinity Resource Solutions is seeking a highly skilled and motivated IT Support Professional to join our award-winning IT Support team. This is an exciting opportunity to work with a global team, providing exceptional support and solutions to ensure the business operates smoothly and efficiently.

Your Key Responsibilities:
  1. Provide timely and effective IT hardware and software support, including desk phones, phone systems, iPads, iPhones, and laptop base builds.
  2. Resolution of all IT queries and escalation as necessary, ensuring minimal disruption to business operations.
  3. Enabling the business and wider group to work without interruption by troubleshooting and resolving technical issues promptly.
  4. Support for applications, systems, and servers, ensuring seamless functionality and optimal performance.
  5. Assist in the rollout of essential maintenance and wider projects, contributing to the growth and development of the organization.

Ideal candidates will possess:

  • A level or equivalent qualification in an IT-related discipline.
  • CompTIA A+ certification or equivalent.
  • Understanding of ITIL methodology and principles.
  • Interest and understanding of the Microsoft desktop environment, including Windows Operating Systems.
  • Troubleshooting skills for the MS Office Application Suite.
  • Logical problem-solving strategies and strong analytical thinking.
  • Excellent written and verbal communication skills, along with strong interpersonal skills.
  • Experience in first-line IT Support, with a proven track record of delivering high-quality service.
  • Familiarity with remote control applications such as TeamViewer and RDP.
  • Experience with MS Exchange 365 and MS Teams.
  • Knowledge of Xerox print solutions, including replacing consumables.
  • Experience with MS Server Operating Systems.
  • Ability to open a computer and confidently identify hardware components.
  • Understanding of Active Directory and Group Policy.
  • Understanding of PowerShell.
  • Experience with image deployment using Paragon or equivalent image software.
  • Familiarity with Mimecast.
  • Understanding of VOIP and IVR telephony structures.
  • Experience with Datto backup solutions.
  • Familiarity with Sophos or other cloud-based antivirus solutions.

To achieve the top salary banding, you will need to meet all the criteria outlined in this job description.

The estimated salary for this role is £32,000-£42,000 per annum, depending on experience and qualifications.



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