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Community Engagement Specialist
2 months ago
We are seeking a highly skilled Community Engagement Lead to join our team at NRS Healthcare. As a key member of our team, you will play a vital role in connecting with our community and leading engagement efforts to ensure we are truly integral to the Doncaster and South Yorkshire community.
Key Responsibilities- Develop and implement a strategy for liaising with service users, relevant groups, and operational partners.
- Lead engagement with community groups, creating a strategy and annual plan for communication and engagement.
- Create, lead, and attend existing groups to understand different groups' needs and work with the contract to support this.
- Lead the delivery of surveys and feedback from users, carers, prescribers, and other stakeholders, ensuring all feedback is responded to, analysed, and reported as a coordinated picture of how the service is seen.
- Organize, promote, and support engagement events locally.
- Create and produce local communications with stakeholders, promoting awareness and understanding of what the service offers and how stakeholders can best work with us and make the most of our services.
- Experience of working within a health or social care setting, and knowledge of the services provided by various organizations in this area.
- A good understanding of clinical governance and standards, including outcome measures.
- Understanding of the social and health needs of the groups of service users we work with, including those who are older, frail, living with dementia, have long-term conditions or disabilities, working with family carer groups, etc.
- Experience of managing multiple projects and responsibilities with the ability to prioritize and organize work effectively.
- Excellent interpersonal skills, including demonstrable knowledge and practice of customer care.
- A social care or clinical qualification (such as nursing, physiotherapy, Occupational Therapy) would be an advantage but not required.
- Understanding of customer research and survey techniques and analysis.
- You will need a UK driving license.
- Competitive salaries.
- Full training and development for your role.
- A wide range of benefits, including 33 days annual holiday, comprehensive sick pay scheme, pension scheme, life assurance, exclusive employee discounts, bike to work scheme, free parking, and employee assistance program.
