Help Desk Team Member

4 days ago


Altrincham, Trafford, United Kingdom Page Personnel Sales Full time
About the Role: As a Help Desk Team Member at Page Personnel Sales, you will play a vital role in providing top-notch technical support to our clients. Your main responsibility will be to respond to and resolve customer inquiries in a timely and efficient manner, using your technical expertise to troubleshoot and resolve issues.

  • You will work closely with our team to ensure seamless communication and collaboration.
  • Develop and maintain comprehensive knowledge of our product portfolio and stay up-to-date with industry trends.
  • Identify areas for process improvements and collaborate with other departments to implement changes that enhance customer satisfaction.


Key Responsibilities:

  • Provide technical support via phone, email, and live chat.
  • Analyze and resolve technical issues related to software, hardware, and networking.
  • Collaborate with other departments to identify areas for process improvements and implement changes that enhance customer satisfaction.
  • Develop and deliver training sessions to improve staff knowledge on new products and services.


Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 2 years of experience in a technical support role.
  • Strong understanding of Windows and Linux operating systems.
  • Excellent communication and interpersonal skills.


What We Offer:

  • A basic salary of £24,000 per annum.
  • Ongoing training and development opportunities to help you grow professionally.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading provider of staffing solutions.


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