Technical Support Professional
3 days ago
Bright Purple's hospitality client is seeking a skilled Technical Support Professional to provide exceptional support to their end users. This role offers a competitive salary of up to £24,000 per annum, accompanied by a 10% quarterly bonus and hybrid working opportunities.
About the Role: As a member of the End User Support team, you will be responsible for assisting clients in the hospitality sector with technical issues, ensuring their systems run smoothly. Key responsibilities include taking ownership of cases, providing timely updates, and meeting service level agreements (SLAs). You will also act as the first point of contact for all support queries, ensuring timely resolution or escalation.
Your Skills and Qualifications: Previous client-facing experience, ideally in a similar role, is essential. Strong analytical and troubleshooting skills are also required, along with the ability to work well in a diverse multi-cultural environment. Hospitality experience is advantageous, and proficiency in additional languages such as Spanish, French, or Swedish is highly desirable.
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