Software Support Professional

1 day ago


Metropolitan Borough of Solihull, United Kingdom Searchability Full time

About the Job:

We are seeking a skilled Software Support Technician to join our team. As a key member of our IT support group, you will be responsible for providing technical assistance to customers via various channels.

The ideal candidate will have experience in IT support and knowledge of Active Directory, Networking, Office 365, and SQL. Additionally, a background or interest in software development is beneficial.

The role offers hybrid working opportunities and is based in Solihull. You can expect a salary between £25,000 - £30,000 depending on your level of experience.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and service desk.
  • Resolve issues through remote assistance and explain products and services.
  • Assist with software development when required.

Requirements:

  • Experience in IT support.
  • Knowledge of Active Directory, Networking, Office 365, and SQL.
  • Background or interest in software development.
  • Strong technical skills and good communication and interpersonal skills.
  • A full UK driving license is required.

Benefits:

  • Hybrid working.
  • Free parking.
  • Company pension.
  • On-site parking.


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