Manchester Store Leader
2 weeks ago
About Us
Marks & Spencer is a British retailer with a long history of innovation and excellence. We're dedicated to providing exceptional customer experiences across all our channels, from stores to online platforms.
Job Role
We're seeking an experienced Retail Operations Manager to lead our Clothing and Home team in Manchester. As a key member of our store leadership team, you'll be responsible for driving sales growth, improving service standards, and developing your team members.
Key Responsibilities
- Develop and implement operational plans to improve service standards and customer satisfaction
- Lead and develop a high-performing team, providing coaching, mentoring, and feedback
- Maintain accurate records and reports, including sales data, stock levels, and team performance metrics
- Collaborate with other store leaders to achieve business objectives and support regional initiatives
Requirements
To succeed in this role, you'll need:
- Proven experience in retail operations, preferably in a leadership or management position
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
- Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
- Degree-level education or equivalent, with relevant qualifications or certifications
- Familiarity with Marks & Spencer's products, services, and values
Benefits and Salary
We offer a competitive salary, ranging from £45,000 to £60,000 per annum, depending on experience. You'll also receive:
- A 20% colleague discount on most M&S products
- A comprehensive induction program and ongoing training and development opportunities
- A generous pension scheme and life assurance benefits
- A range of wellbeing support initiatives, including virtual GP access and mental health resources
- A flexible working arrangement, with options for part-time or job share roles
Estimated Salary: £50,000 - £65,000 per annum
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