Store Operations Manager

4 days ago


Woking, Surrey, United Kingdom JD Group Full time
About This Opportunity

As a Store Operations Manager at JD Group, you will be the first point of contact in the absence of the Store Manager. Your primary goal will be to maintain the store's high standards while taking ownership of various duties and ensuring the achievement of Key Performance Indicators (KPIs).

Key Responsibilities
  • Customer Service: Provide exceptional customer service by ensuring customers are given considerate and responsible service throughout their visit. Deal with inquiries and complaints in a professional manner, and ensure personal appearance and standard of dress for the internal team aligns with company guidelines.
  • Sales: Ensure targets are achieved, and where possible, exceeded. Utilize in-store devices to drive sales and use the store's dashboard to analyze Footfall, Average Transaction Value (ATV), and Conversion.
  • Visual Merchandising: Attract and engage customers by using the latest visual techniques, ensuring weekly briefs are actioned, and merchandise is correctly priced and displayed.
  • Training and Development: Develop internal staff, monitor training and development progress, and assist with store recruitment, new starter inductions, and staff training.
Requirements
  • Retail Management Experience: Proven experience in a retail management role.
  • Time Management Skills: Excellent time management skills to prioritize tasks and meet deadlines.
  • Communication Skills: Strong verbal and written communication skills to effectively communicate with colleagues and customers.
  • IT Skills: Proficiency in Microsoft Outlook, Word, and Excel.
What We Offer
  • Incremental Holiday Allowance: A generous holiday allowance.
  • Discretionary Bonus Scheme: A bonus scheme based on performance.
  • Staff Discount: A discount on JD Group and other brands within the organization.
  • Pension Scheme: A pension scheme to support your retirement.
  • Personal Development Opportunities: Opportunities to learn and develop at work.

We are seeking a motivated and experienced individual to join our team. If you are a team player with excellent communication skills and a passion for retail, we encourage you to apply.



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