Desktop Support Specialist

1 month ago

London, Greater London, United Kingdom Genpact Full time
Job Title: Lead Consultant – Desktop Support

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

We are inviting applications for the role of Lead Consultant – Desktop Support.

Key Responsibilities:
  • Manage Service Requests, Software installations, new computer setups, Imaging existing Laptops/Desktops, upgrades etc.
  • Desktop/Laptop/Printer/Conference rooms/Mobile Device/Inventory management onsite support
  • Maintain overall ownership of User's issues & service ensuring that they receive resolution within a reasonable timeframe.
  • Ability to coordinate with vendors and vendor team and ensure proper communication process is followed with Service Desk and also End User
  • Ensure compliance with Customer's enterprise device group policies;
  • IMAC related activities and Inventory management.
  • During events, provide on-site setup of Equipment and/or the remote business office; including, coordinating networking requirements and coordinating with other Third Parties associated with the event;
  • Ready to travel to an off-site location basis the requirement for all future acquisition setup and cut overs
  • Collaborate and align with work being carried out by the US team in supporting other locations
Management Responsibilities:
  • Ability to build reports on Metrics / reports from the ticketing tool
  • Be single point of contact for Service desk & customer
  • Lead by identifying improvement areas and work with management to plug identified gaps
  • Participate in reviews and represent performance metrics for the supported region
Qualifications:
  • Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.
  • Solid years of experience in domain of desktop management

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