Engineering Contracts and Procurement Specialist
6 days ago
At Rotork plc, we're seeking an Engineering Contracts and Procurement Specialist to drive order management excellence. As a seasoned professional in this field, you'll play a pivotal role in managing complex orders from inception to delivery, ensuring customer satisfaction and loyalty.
- You will lead a team of Sales Coordinators and Contract Engineers, focusing on accurate forecasting and efficient task delegation to drive productivity and efficiency.
- Collaboration with operational and engineering teams is essential to provide timely order updates, enhancing customer trust and satisfaction.
- Using your negotiation skills, you will establish effective relationships with external clients and internal departments, ensuring seamless delivery of orders.
- Maintaining accuracy and timeliness of forecasted delivery dates is vital to building credibility and trust within the organization.
- Fostering a high-performance culture while prioritizing customer satisfaction is critical for success in this role.
This position requires direct reporting to the Customer Service Team Leader, necessitating exceptional leadership and customer service skills.
QualificationsExperience Requirements:
- A minimum of 2 years' experience in a customer service focused environment, preferably in contract engineering or procurement.
- Commercial awareness or a background in Customer Service is crucial for success in this role.
- An understanding of engineering drawings and knowledge of material pricing are necessary for the position.
The ideal candidate will have:
- Excellent negotiation and communication skills, with a proven track record of building strong customer relationships.
- Able to work effectively under pressure, prioritizing customer satisfaction and resolving conflicts efficiently.
Considering market conditions, we estimate the salary for this position to be approximately £62,000 - £72,000 per annum, dependent on experience and qualifications.
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