CVM Planning Lead

5 days ago

Reading, Reading, United Kingdom Three Full time
About the Role

We are seeking a highly skilled CVM Planning and Operations Lead to join our team at Three. As a key member of our Customer Value Management (CVM) team, you will play a critical role in driving our commercial goals and KPIs.

Key Responsibilities
  • Manage a unified view of short, medium, and long-term CVM activities and KPIs.
  • Work closely with key stakeholders to monitor, track, and agree on budget and core activities.
  • Own Opex and Capex budget management, including forecasting.
  • Lead CVM Opex and Capex budget management; liaise with Finance and CVM squads, forecast and track.
  • Support the coordination of CVM performance and impact tracking across all business areas.
  • Coordinate cross-segment strategic initiatives.
  • Work closely with CVM Scrum Masters to create a unified view of the CVM roadmap activities.
  • Direct new demand management from all areas of the business coming into CVM.
  • Support Senior CVM Managers/Head of CVM with generating content/performance updates for leadership forums.
  • Support Senior CVM Managers and Scrum Masters with producing and maintaining a risk log.
  • Evaluate and optimise CVM processes.
  • Organise team events, ensure that wider organisational updates are shared and general team coordination.
Requirements
  • Experience working within a Customer Value Management (CVM) or Customer Relationship Management (CRM) team, ideally in a planning role.
  • Experience of working on CVM/CRM programmes from inception to optimisation, including implementation of process improvement.
  • Comprehensive understanding of Campaign Management process (strategy, design, execution, reporting & optimisation).
  • Excellent reasoning skills with ability to translate management information into tangible CVM/CRM plans.
  • Experience of Agile delivery models and delivery tools such as Jira, Asana.
What We Offer
  • Competitive annual salary.
  • Car cash allowance.
  • Performance-based annual bonus.
  • Flexible allowance.
  • 28 days of annual leave, plus 8 bank holidays and 3 personal days each year.
  • Private Medical Insurance.
  • Life Assurance.
  • Income Protection.
  • Free mobile phone package.
  • Unlimited sim-card.
  • Free on-site car parking, including electric car charging points.

We believe in creating an inclusive and supportive work environment. We welcome applications from all individuals and are committed to promoting diversity and equal opportunities. If you have any specific requirements or adjustments to be made for the interview process, please let us know. We're here to support you.

Our people make us who we are. We're a diverse and inclusive bunch, and it's important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

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