IT Infrastructure Specialist
4 weeks ago
Welcome to Diversity Travel, a leading travel management company for the charity and academic communities. We are passionate about developing our people, creating dynamic partnerships with our customers, and providing responsible travel solutions.
Job OverviewWe are seeking an experienced IT Infrastructure Specialist to join our team in Manchester. The successful candidate will be responsible for providing technical support and maintenance for our infrastructure systems, ensuring high availability and performance.
Key Responsibilities:
- Provide third-line administration, support, and maintenance for Azure Virtual Desktop, Active Directory, Group Policy, Microsoft Exchange 365, network hardware, and infrastructure performance.
- Take ownership of problem diagnosis, solution documentation, implementation, administration, high-level support, and ongoing maintenance of various hardware, software, network, and communication systems.
- Support internal customers through our IT Service & Operations helpdesk and collaborate on project-based work to develop and deploy new infrastructure services.
- Liaise with third-party suppliers or other internal departments to resolve issues, install releases, and plan future developments.
- Conduct internal and external security audits to identify root causes of security breaches and recommend countermeasures.
- Document and train colleagues to maintain knowledge bases on managed IT systems.
- Serve as an independent technical escalation point within the technical team.
Requirements:
- Hands-on experience with Microsoft Windows network skills, including AD, Group Policy management, Security, DNS, DHCP, DFS, RDP, and other Windows services.
- Strong Microsoft Office 365 administration skills, including hybrid Azure deployments with IaaS and PaaS solutions.
- Proficiency in the latest Microsoft Windows server, Linux, and desktop operating system technology stacks, including Azure Virtual Desktop/Nerdio.
- Experience with commonly used anti-virus software packages, such as Microsoft Defender.
- Familiarity with 1st, 2nd, and 3rd line support would be desirable.
Benefits:
- A competitive salary up to £40,000 (dependent on experience).
- 23.5 days' holiday (plus bank holidays), rising to 24.5 days after 12 months of service.
- Option to buy or sell additional annual leave.
- Employee Assistance Program.
- Healthcare Cash Plan.
- Pension.
- Life Assurance.
- Season ticket loan.
- Discounted staff travel.
- Cycle to Work Scheme.
About Us:
Diversity Travel is a bold and forward-thinking company that prioritizes sustainability, ethical practices, and responsible travel. We're driven to make a positive impact on the world, and we invite you to join us on this journey.
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