Hospitality Experience Specialist

7 days ago


Edinburgh, Edinburgh, United Kingdom The Caledonian Edinburgh Full time

The Hospitality Experience Specialist will play a vital role in enhancing the overall guest experience at The Caledonian Edinburgh. As a key member of our front of house team, you will be responsible for delivering exceptional service, ensuring that every guest feels valued and cared for.

The successful candidate will have excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment. You will be responsible for serving as a point of contact for regular and VIP guests, providing pre-arrival communication, and ensuring every need/request is met.

This role offers a competitive salary package, with a basic salary of £30,000 per annum, plus additional incentives for meeting performance targets. We also offer a comprehensive benefits package, including discounted use of leisure facilities, pension enrollment, and opportunities for personal development.



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