Field Operations Supervisor

6 days ago


Manchester, United Kingdom Cera Care Full time
Job Description

Cera Care is seeking an experienced Field Operations Supervisor to join our team in Manchester. As a key member of our operations team, you will be responsible for ensuring that our care services are delivered to the highest standards.

The ideal candidate will have excellent communication skills, be able to work independently, and have a strong understanding of the care sector. A proven track record of delivering results and improving processes is essential for this role.

This is an exciting opportunity to work for a leading provider of home care services. Our goal is to empower people to live their best lives, and we need talented individuals like you to help us achieve this vision.

About the Role:

  • Oversee the delivery of care services in the field
  • Ensure customers' requirements are met
  • Ensure your team are skilled and able to deliver a safe quality of care
  • Complete meet & greet of all new packages
  • Local knowledge of area
  • Complete care plans and reviews of them
  • Risk assessments
  • Audits of MAR charts and Log books
  • Complete carer spot checks and field supervisions
  • Conducting Carer Interviews and supporting with compliance
  • Attend provider meetings and support with business opportunities
  • Hands on carer
  • Take part in Out of hours on call
  • Engage in team meetings

Benefits:

  • NVQ and in-house Training and development for your role and future Career with us
  • We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers
  • Employee Assistance Programme
  • Mobile phone and other required tech
  • Company pension scheme
  • 25 days holiday entitlement + bank holidays on top
  • Paid DBS/PVG
  • Paid SSSC registration and qualifications
  • Paid SCW registration and qualifications
  • Mileage Allowance
  • Free uniform
  • Service and recognition rewards


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