Energy Sustainability Specialist
5 days ago
**About Us**
The Centre for Sustainable Energy (CSE) is a leading national charity based in Bristol, UK. Our mission is to support people and organisations across the UK in tackling the climate emergency and addressing the suffering caused by cold homes.
We achieve this through sharing our knowledge, practical experience, and policy insights with others.
Main Job Purpose
The primary role of this position is to provide energy advice to householders via telephone and email. You will be expected to offer information that helps individuals access appropriate support while maintaining accurate records of all interactions with clients.
Key Responsibilities
- To work on the advice line and/or other telephone advice projects, making and receiving calls from people who may need assistance with energy-related issues.
- To record client details and use your knowledge to assess help and support needed.
- To identify energy improvements that can be made to clients' properties and refer them to installers who can fit these improvements.
- To assist vulnerable clients in applying for grants and switching energy tariffs when necessary.
Requirements
- A minimum of Maths/English GCSE or equivalent qualifications.
- Experience in giving advice, customer service, or helping others in some capacity.
- Proficiency in using MS Office applications, including Word, Excel, and Outlook.
Benefits
- This full-time role comes with 37 hours per week.
- You will be entitled to 25 days paid holiday (plus statutory holidays).
- CSE offers various benefits, including a subsidised bike purchase scheme, tech scheme, life assurance, health cash plan, retail discounts, and discounted breakdown cover.
- We will cover fees and expenses for relevant training courses.
About This Role
The salary for this position is £23,465 per year, rising to £25,785 after six months. If you are passionate about sustainable energy and providing excellent customer service, we encourage you to apply.
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