Customer Service Representative
4 weeks ago
Company Overview
Evans Cycles has a long history of excellence in the cycling industry, dating back to 1921. Our commitment to knowledge, passion, and value drives our ongoing success. As a local bike shop with nationwide stores and a global online presence, we continue to evolve while maintaining our core values.
Job Responsibilities
As a Sales Assistant, you will be responsible for delivering exceptional customer experiences and assisting customers in finding the right bicycles, accessories, and equipment to meet their cycling needs. You will work closely with customers, providing product knowledge and ensuring the store maintains a clean and organized appearance.
Key Responsibilities:
- Customer Service: Provide friendly and professional assistance to customers, answering their questions and guiding them in product selection.
- Product Knowledge: Develop a deep understanding of the range of bicycles, components, accessories, and clothing available in the store. Stay informed about the latest cycling trends and technologies.
- Sales: Engage with customers to identify their needs and recommend suitable products, upselling and cross-selling as necessary to meet sales targets.
- Stock Management: Assist with inventory management, including restocking shelves, checking stock levels, and reporting any discrepancies.
- Cash Handling: Accurately handle cash, credit card transactions, and other payment methods at the point of sale.
- Merchandising: Assist with store merchandising, ensuring products are displayed attractively and in an organized manner.
- Safety: Promote and adhere to safety protocols, ensuring customers are fitted with appropriate safety gear.
Additional Information
This role involves variable hours of work, with some weeks potentially offering no hours. It's essential to be flexible and adaptable in this position.
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