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Scheme Coordinator

2 months ago


Eastbourne, East Sussex, United Kingdom Stonewater Full time

About the Role

Lakeside Court, a retirement living scheme in Eastbourne, is seeking a Scheme Coordinator/Well-being Connector to deliver local services to customers, creating a vibrant community and sustainable living environment.

Key Responsibilities

  • Carry out daily well-being checks and respond to emerging changes in circumstances.
  • Identify and manage risk, including safeguarding, and take accountability for ensuring appropriate actions are taken.
  • Engage with older people and their families to support them in identifying issues and progressing them.
  • Develop relationships with partner agencies to provide well-being opportunities and support customers to access a programme of well-being and social initiatives.
  • Routinely carry out health & safety, fire safety, and warden call system checks to ensure compliance and high service standards.

Requirements

  • Strong commitment to delivering high-level customer service in a fast-paced environment.
  • Natural relationship builder with ability to motivate and inspire others.
  • Experience of partnership working with specialist agencies for older people and passion for co-producing innovative services.
  • Demonstrable knowledge of Adult Safeguarding.
  • Excellent interpersonal skills with ability to adapt approach depending on audience.
  • Comprehensive understanding of professional boundaries and high level of personal integrity.
  • Good general IT skills, including Microsoft Excel and in-house systems.

What We Offer

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document.