Estate Manager
4 weeks ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a House Manager at McCarthy Stone. As a key member of our management team, you will be responsible for delivering exceptional customer service and ensuring the smooth day-to-day operation of our estate.
Key Responsibilities
- Welcoming new residents and providing a warm and friendly welcome to our community.
- Providing a professional front-of-house service and dealing with all visitors in a courteous and efficient manner.
- Being the first point of contact for all residents and offering them help, support, and advice as necessary.
- Working closely with our partners and suppliers to ensure the smooth running of the estate.
- Being the face of McCarthy Stone for the families and friends of our residents.
- Dealing with resident issues with sensitivity and understanding the need for confidentiality and respect for their privacy.
- Managing the development of our gardens and grounds in an efficient and effective manner, providing our residents with a safe, secure, well-maintained, and pleasant environment.
- Facilitating social interaction and helping residents to enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
Requirements
- Excellent communication skills with a real can-do attitude.
- Extensive experience in a professional customer service-oriented position.
- A professional approach with high-quality standards.
- Thrives in a busy and varied role, where every day will be different.
- Be resilient and can problem-solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work-based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
About McCarthy Stone
McCarthy Stone is the leading UK's retirement living providers. We are committed to delivering exceptional customer service and providing our residents with a safe, secure, and well-maintained environment. We offer a range of benefits including a competitive salary, generous annual leave, and access to our benefits platform offering discounted gift cards and e-gifts.
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