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Sales Support Specialist

2 months ago

Crick, Monmouthshire, United Kingdom XPO Full time
About the Role

XPO is seeking a highly skilled Sales Support Specialist to join our dynamic Solutions Design team. As a key member of our commercial team, you will play a crucial role in coordinating and undertaking market reviews and research to provide valuable insights to our business teams.

Key Responsibilities
  • Market Intelligence
    • Obtain, analyze, and share external information on competitors and target customers to assist the Business Development and wider teams.
    • Collate and share relevant market information from business intelligence platforms, e.g., Tracker, IGD.
    • Identify new trends in the industry or changes in competitor strategy.
    • Identify creative ways to obtain insight from our customers and potential customers on their needs.
    • Work closely with the Sales and Marketing teams to identify and plan for networking and engagement opportunities, including exhibitions and sector-specific events.
    • Identify new target opportunities in existing and new verticals, including barriers to entry.
  • Support Sales Process
    • Support the business development teams with the preparation of RFIs and customer proposals.
    • Maintain, update, and improve the digital library of resources, including company information databases, photo libraries, bid response material, to ensure readily available information when required.
  • Continuous Improvement
    • Work with the Sales and Marketing teams to inform sales materials and messaging.
    • Facilitate the sharing of sales insight information with key stakeholders across the business. Gathering internal market and customer intel across the Business Units.
    • Identify and implement improvements and enhancements to the company sales process.
    • Maintain and continuously improve boilerplate bid materials and sales collateral used by the business development teams.
    Requirements
    • Essential: Transport/logistics experience.
    • Essential: Experience in market and competitor analysis – lead generation to the sales teams.
    • Essential: Experience collating a sales material database.
    • Essential: Excellent communication and stakeholder management at all levels.
    • Essential: Customer-focused – working to tight deadlines in a fast-paced, collaborative environment.
    • Essential: Strong expertise on Microsoft Office programs (Word, Excel, and PowerPoint).
    • Desirable: Experience of CRM tools, including Salesforce, would be advantageous.
    • Desirable: Creative software skills with Adobe (not needed but nice to have).
    • Desirable: Any experience with tendering tools or bid management (not needed but nice to have).
    About XPO

XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.