Benefits and Housing Needs Specialist
1 week ago
Job Summary:
Colbern Limited is seeking an experienced Benefits and Housing Needs Specialist to join our team. The successful candidate will be responsible for formally responding to assigned casework, following up on member enquiries, and assisting with stage 2 escalated complaint investigations.
Key Responsibilities:
1. Respond to assigned casework and member enquiries within the standard KPI turnaround time.
2. Assist with stage 2 escalated complaint investigations and complete Local Government Ombudsman investigation outcome action points.
3. Have a strong understanding of key challenges facing local and national government in the field of benefits and council tax reduction schemes.
4. Have a minimum of 5 years experience working in Local Government or a similar organisation.
5. Promote a 'one council' approach and share knowledge of best practices with team colleagues.
6. Mitigate financial risks and reputational damage to the service in all casework received.
7. Identify and mitigate risks related to safeguarding.
8. Contribute to the Complaints team's efforts to meet strategic and performance objectives.
9. Update casework related software business systems and customer record databases.
10. Adhere to statutory regulations under GDPR and ensure procedure and policy guidelines are compliantly met.
Requirements:
The ideal candidate will have a strong understanding of the key challenges facing local and national government in the field of benefits and council tax reduction schemes. They will also have a minimum of 5 years experience working in Local Government or a similar organisation.
What We Offer:
Colbern Limited offers a competitive salary and a range of benefits to its employees.
How to Apply:
Interested candidates should submit their application to Colbern Limited.
Contact Information:
For more information, please contact Colbern Limited.
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