Service Desk Manager

4 weeks ago


Manchester, United Kingdom Adria Solutions Ltd Full time £60,000

At Adria Solutions Ltd, we are seeking an experienced Service Desk Manager to lead our IT service delivery function. As a Cloud Technology expert, you will be responsible for designing and delivering the best IT experience for our end-users, from pre-boarding to onboarding colleagues and their in-life support.

The ideal candidate will have experience working with cloud and remote technologies, as well as knowledge of end-user IT technologies. They will use the ITIL framework to deliver the best possible support to our end-users, while driving their service desk team to offer a premium user experience.

The role involves taking ownership of the service delivery function, defining support models and operational processes for new systems, and managing escalations. You will also be part of the Major Incident Management team, owning the incident management resolution process during a major incident.

Requirements:

  • Passion for excellent service
  • Cloud & remote technology experience
  • Knowledge of end-user IT technologies

What We Offer:

  • Up to £60k salary
  • 25 days holiday + Birthday off
  • Onsite Gym when in the office

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