Support Services Specialist

1 week ago


Bridgwater, Somerset, United Kingdom Clinisupplies Full time

**Company Overview**

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Clinisupplies is a leading UK-based manufacturer and supplier of medical appliances specialising in bladder and bowel products for managing acute and chronic conditions.

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We also offer a portfolio of bandages and garments for the treatment of wounds and chronic skin conditions. Employing over 800 people in the UK, China, and India, we supply our products to the NHS and deliver direct to patients homes through Nightingale Home Delivery, our dispensing appliance contractor.

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The company focuses on developing products which are simple and discreet to use. Our product development team works with clinicians and patients to develop a strong product pipeline to be manufactured at its CA, CE, ISO, US FDA approved facilities.

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Clinisupplies' Mission

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We want to make a difference in healthcare, that means understanding our customers needs and delivering on their biggest priorities. We recognise that the NHS needs to offer quality of care and save money thats why Clinisupplies offers products that are designed to deliver value to customers.

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Core Values

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Our core values are Agile, Collaborative, Curious, Sustainable, and Wellness. These guiding principles help shape our actions, culture, and environment.

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The Role

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Due to ongoing growth within the business and bringing together our Dispensing Appliance Contactors, we are expanding our team and there is the exciting opportunity to join the team as a Prescription Services Advisor.

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This role involves processing prescriptions received daily, liaising with GP surgeries regarding any outstanding prescriptions and urgent requests from consumers. Strong administration and communication skills are essential.

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Key Responsibilities

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To be proficient in all prescription policies, processes, and software, to process all prescriptions and orders accurately and in line with the normal monthly ordering patterns, to ensure all prescriptions are processed in line with despatch deadlines.

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To ensure all email correspondences are actioned as per company guidelines and within the agreed timescales, to monitor customer feedback and report back to your line Manager, to effectively deal with and log any complaints received taking accountability to ensure the resolution.

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Requirements

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Previous experience in a process driven role, good literacy and numeracy to GCSE O level, intermediate IT skills (Microsoft Office), excellent organisation skills, ability to prioritise workload, good communication skills written and verbal.

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Excellent telephone manner, excellent attention to detail, excellent data input and ability to analyze data, ability to use multiple systems at one time, can multi-task in a fast paced customer service environment.

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Benefits

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Clinisupplies Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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How to Apply

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If you are interested in this position, please forward your CV. Please note that in addition to the interviews, there will be assessments as part of our recruitment and selection process.

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We offer competitive terms and conditions including a salary range of £28,000 - £32,000 per annum.



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