Receptionist Opportunity in Portishead
3 weeks ago
Rodericks Dental Partners is a dynamic and growing dental practice located in Portishead.
We pride ourselves on delivering exceptional patient care and providing a supportive and inclusive work environment for our team members.
This is an exciting opportunity for a motivated and customer-focused individual to join our team as a Dental Receptionist.
The successful candidate will have the opportunity to work closely with our experienced dentists and hygienists to deliver top-class patient care.
Salary and BenefitsWe offer a competitive salary of £11.44 per hour based on a 3-day week schedule.
In addition to a competitive salary, we also offer a comprehensive benefits package including:
- Retail discounts and deals through our easy-to-use app.
- Annual leave that increases with length of service.
- Extra day of annual leave for your Birthday.
- Comprehensive training (including online and in-person courses).
- Refer a friend scheme.
The successful candidate will be responsible for providing an exceptional patient journey both in person and over the phone.
You will manage diaries and ensure that time is filled correctly, work with the team to understand the full range of NHS and private treatment options available within the practice, and complete relevant forms for NHS and private schemes within a specified timescale.
You will also take payments and chase outstanding patient debt, liaise with dental laboratories, supply companies, and other organisations, and provide administrative support to the practice.
Requirements- Able to easily build rapport and work to a high level of customer service.
- Ability and passion to build your knowledge of treatment options within the dental sector– becoming an expert on what our practice has to offer.
- Passionate about driving the success of the practice by seizing opportunities.
- Able to follow processes and work in a structured and organised way.
- Comfortable working to practice KPIs (call answer rate, data capture, and rebooking).
- IT skills with the ability to learn SOE software.
- Positive nature – able to show resilience and always work in a composed manner.
- Strong attention to detail.
- An excellent team player.
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