Sales and Customer Service Representative

1 week ago


Canvey Island, Essex, United Kingdom Card Factory Full time

About the Role

We are seeking a Sales Assistant to join our successful Card Factory family to help us celebrate our customers' life moments.

The pace is fast, our standards are high, and we're proud of it. You'll need to be able to manage lots of customers, busy tills, and juggling multiple tasks. But don't worry, you'll have lots of fun along the way and understand why you need to be a little bit mad to work here.

Key Responsibilities

  • Provide excellent customer service at all times to help each customer celebrate their life's moments.
  • Process all sales politely, efficiently, and accurately while upselling on till products.
  • Price and merchandise stock and products correctly.
  • Work with the team to unload and unpack deliveries.
  • Assist with stock takes, which may include working outside the store's normal opening hours.

About You

We look for personality and a passion for customer service above all else. Retail experience is not a necessity when beginning your Card Factory story. We want to support a work-life balance, so don't worry if you're not available all hours of the day – just tell us via the application form when you are available to work.

About Us

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

Benefits

  • 25% Card Factory colleague discount in-store and online.
  • Save As You Earn scheme.
  • Financial Wellbeing Support Financial Education Tools Salary Advance.
  • Seasonal incentive schemes.
  • Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together.
  • Discounted and mobile phone contracts.
  • Discounts across 100's of UK retailers.
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
  • Enhanced Family leave.


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