Customer Experience Manager

4 weeks ago


London, Greater London, United Kingdom END Full time

At END., we're looking for a highly skilled Customer Experience Manager to join our Retail Team in our Soho store. As a key member of our team, you'll be responsible for delivering exceptional customer service and driving sales through effective team management and leadership.

Key Responsibilities:

  • Assist the Store Manager in maintaining a high level of customer satisfaction and service quality.
  • Lead the team in achieving sales targets and exceeding budgets.
  • Develop and implement strategies to improve store performance and customer experience.
  • Ensure the team is equipped with the necessary knowledge and skills to deliver excellent customer service.
  • Conduct regular floor walks to maintain awareness of product and merchandising standards.

What You'll Be Able to Demonstrate:

  • Excellent leadership and communication skills.
  • Ability to motivate and develop a high-performing team.
  • Strong understanding of customer service principles and practices.
  • Ability to analyze data and make informed decisions to drive business results.
  • Knowledge of retail operations and processes.

What We Can Offer You:

  • 31 days holiday (including bank holidays and birthday day off).
  • Company pension scheme.
  • Generous staff discount.
  • Health cash plan.
  • Opportunities for professional development and career progression.

We're passionate about delivering exceptional customer experiences and strive for excellence in everything we do. If you're a motivated and customer-focused individual who is passionate about retail, we'd love to hear from you.



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