Service Administrator
3 weeks ago
Job Description:
We are seeking an experienced Service Administrator to join our Glasgow Office. This role plays a crucial part in the business, ensuring in-house databases are up-to-date with service contract information.
Responsibilities include:
- General administrative duties, receiving and managing incoming calls, and allocating tasks as necessary.
- Taking client queries and distributing/answering as required.
- Collating and recording field data submitted by engineers.
- Supporting the ordering of parts and receipt of materials as needed.
- Collecting and distributing timesheets and job sheets from engineers for approval.
- Managing customer information.
- Generating reports for the Director and the branch.
- Maintenance Agreement documentation management.
You will have demonstrable experience working in a fast-paced environment, with excellent time management and relationship-building skills. A confident communicator, you will be able to handle complaints and possess good organizational, administrative, and IT skills.
We strive to be a great place to work, offering a range of experiences and opportunities to help you achieve your career and personal goals.
Benefits include:
- 25 days holiday + bank holidays.
- Competitive salary.
- Orona Rewards - discounts and vouchers in over 800 stores.
- GP 24 access for you and your family.
- Access to eye test vouchers.
- Awards for long-term company service.
- Competitive company sick pay scheme.
- Life assurance.
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