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Enterprise Client Solutions Specialist

2 months ago


Croydon, Greater London, United Kingdom PIB Insurance Brokers Full time
About the Role

We are seeking a highly skilled and experienced Client Handler to join our Commercial Enterprise Unit based in our Croydon office. As a key member of our team, you will be responsible for providing exceptional client service and support to our commercial and consumer clients across the UK.

Key Responsibilities
  • Client Service and Support: Provide professional advice and service to all clients, ensuring that all customers are dealt with professionally and fairly.
  • Policy Management: Effectively manage policy events following compliant processes, ensuring that all clients are informed and up-to-date on policy changes.
  • Relationship Building: Build and maintain strong relationships with clients, prospects, associates, insurers, and external specialists to maximize business opportunities.
  • Business Development: Proactively work with colleagues across the business to identify and maximize opportunities for growth.
  • Market Knowledge: Stay up-to-date on market trends and developments, ensuring that clients are appraised of updates regarding political, regulatory, and market changes that may impact them and their business.
Requirements
  • Experience: Minimum 5 GCSEs, Grades A-C including English and Maths, and previous experience in an Account Handling role (Insurance).
  • Client Service Skills: Excellent client service and administrative experience, adhering to processes and systems with a high level of accuracy and attention to detail.
  • Teamwork and Communication: Ability to work in a team, with good communication skills to effectively liaise with internal colleagues.
  • Technical Skills: Computer literate with good experience of using MS Office Suite and operational use of Acturis.
About Us

PIB Insurance Brokers is a leading insurance broker with a reputation for excellence and a commitment to delivering exceptional client service. We offer a comprehensive range of benefits, including a competitive salary, death in service benefit, company pension scheme, and enhanced maternity and paternity leave packages.

We are proud of our success and growth, and have been recognized for many industry awards across our business. If you are a motivated and experienced professional looking for a new challenge, we would love to hear from you.