Technical Director of AI
3 days ago
**Key Responsibilities:**
- Develop and articulate thought leadership content through white papers, presentations, and speaking engagements.
- Lead the development and implementation of AI solutions in contact center operations.
- Partner with stakeholders to identify opportunities for AI innovation.
- Evaluate emerging AI technologies and their potential application.
**Requirements:**
- Masters degree or PhD in Computer Science, AI, or related field.
- 12 years of experience in AIML development and implementation.
- 5 years of specific experience with contact center AI solutions.
- Experience with Azure AI and cloud services such as Azure OpenAI, Azure ML, Azure DevOps, etc.
- Proven track record of successful AI strategy development.
- Strong understanding of NLP, chatbots, and voice analytics.
- Experience with contact center platforms like Genesys.
Estimated Salary: $220,000 - $300,000 per year.
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