Technical Director of AI

3 days ago


London, Greater London, United Kingdom E-Solutions Full time
About the Role: E-Solutions is looking for an exceptional Technical Director of AI to lead the company's AI strategy and implementation in contact center operations. As a key leader, you will be responsible for shaping the company's AI vision, developing thought leadership content, and guiding cross-functional teams in implementing AI solutions.

**Key Responsibilities:**
  • Develop and articulate thought leadership content through white papers, presentations, and speaking engagements.
  • Lead the development and implementation of AI solutions in contact center operations.
  • Partner with stakeholders to identify opportunities for AI innovation.
  • Evaluate emerging AI technologies and their potential application.


**Requirements:**
  • Masters degree or PhD in Computer Science, AI, or related field.
  • 12 years of experience in AIML development and implementation.
  • 5 years of specific experience with contact center AI solutions.
  • Experience with Azure AI and cloud services such as Azure OpenAI, Azure ML, Azure DevOps, etc.
  • Proven track record of successful AI strategy development.
  • Strong understanding of NLP, chatbots, and voice analytics.
  • Experience with contact center platforms like Genesys.


Estimated Salary: $220,000 - $300,000 per year.
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