Senior Operations Manager

3 weeks ago


Birmingham, Birmingham, United Kingdom Hollywood Bowl Full time

About the Role

We are seeking a highly skilled and experienced General Manager to join our team as a Cover General Manager. As a Cover General Manager, you will be responsible for supporting our busy centres across the UK, providing interim support and stability for our teams.

Key Responsibilities

  • Supporting our centres across the UK, providing interim support and stability for our teams
  • Creating a safe, fun, and vibrant environment for our team and customers
  • Driving the financial and commercial performance of the centre across all four revenue streams; the bar, diner, amusements, and bowling
  • Coaching, leading, motivating, and inspiring the team to deliver outstanding service that delights our customers and keeps them coming back for more

Requirements

  • Experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry, managing large multi-revenue operations
  • Experience within field-based roles
  • Flexibility and willingness to travel away from home, including overnight stays
  • A relentless approach to delivering the best operational standards in the industry
  • Evidence of optimising sales and performance of a business unit
  • A passion for people, with evidence of coaching, developing, and progressing your team
  • An empathetic and compassionate approach
  • Resilience, flexibility, and adaptability, to fit in with our fast-paced environment
  • Willingness to work nights and weekends

About Us

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. We are committed to creating a working environment that promotes equal opportunities and values diversity and inclusion.



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