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Assistant Store Manager

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Frasers Group Full time
About the Role

We are seeking a highly skilled and experienced Assistant Store Manager to join our team at Flannels, a luxury fashion destination for men and women. As a key member of our store management team, you will be responsible for driving sales growth, managing a high-performing team, and delivering exceptional customer service.

Key Responsibilities
  • Sales and Revenue Growth
    • Maximize sales revenue to exceed targets and identify opportunities for continuous improvement
    • Develop and implement strategies to drive sales growth and increase customer engagement
  • Team Management and Development
    • Lead and motivate a high-performing team to achieve sales targets and deliver exceptional customer service
    • Provide coaching and development opportunities to enhance team members' skills and knowledge
  • Customer Service and Experience
    • Ensure exceptional customer service is delivered at all times, meeting and exceeding customer expectations
    • Develop and implement strategies to enhance the customer experience and increase customer loyalty
  • Store Operations and Visual Merchandising
    • Manage the presentation and merchandising of seasonal stock in line with Head Office directives
    • Ensure the store is maintained to a high standard, meeting company expectations for visual merchandising and store appearance
  • Business Analysis and Reporting
    • Monitor and analyze sales data and customer behavior to inform business decisions
    • Provide regular sales and performance reports to management
Requirements
  • Experience and Skills
    • Proven experience in a retail management role, preferably in the premium or luxury sector
    • Strong leadership and motivational skills, with the ability to coach and develop team members
    • Excellent communication, planning, and organizational skills
    • Ability to analyze sales data and customer behavior to inform business decisions
  • Personal Qualities
    • High level of personal energy and drive to achieve sales targets and deliver exceptional customer service
    • Confident and assertive, with a positive and enthusiastic attitude
    • Passion for fashion retail and a strong understanding of the luxury market
What We Offer
  • Competitive Salary and Bonus Structure
    • Basic salary of £32,351
    • Weekly/Monthly & Quarterly Commercial Bonuses
    • Stocktake Bonuses
    • Commission-led bonuses across a wide range of products
  • Benefits and Perks
    • 28 days' holiday
    • 50% in-store uniform discount
    • Discounted gym membership
    • Group-wide 20% discount across all Frasers Group brands