Assistant Store Manager

4 weeks ago

Ellesmere Port, Cheshire, United Kingdom Hackett London (Retail) Full time

We are seeking a highly motivated and experienced individual to join our team as a Store Manager Assistant at Hackett London (Retail).

About the Role

As a Store Manager Assistant, you will play a key role in supporting the store manager in achieving sales targets, maintaining store appearance, and providing exceptional customer service. You will be responsible for managing daily store operations, including opening and closing procedures, stock management, and visual merchandising. Additionally, you will contribute to the development of the store team, providing guidance and support to ensure excellent customer service and sales performance.

Key Responsibilities

  • Customer Service
    • Resolve customer inquiries and exceed expectations in the store.
    • Serve multiple clients using standard procedures.
    • Manage transactions at the cash register with precision and efficiency.
    • Know, understand and demonstrate an updated and complete knowledge of the product.
  • Sales
    • Reach personal / store sales goals taking into account the KPIs of the store.
  • Store Image
    • Maintain the store according to the image of the company.
    • Keep the stock room and accessories room organised.
    • Keep stock loss to a minimum.
    • Replenish in a timely manner.
  • Professional Behavior
    • Comply with the company's dress code.
    • Participate and contribute in informative and staff meetings.
    • Develop and maintain good working relationships with all colleagues, including line management.
    • Advise and help train other staff members.
    • Observe and work within the health and safety guidelines.
    • Be a good ambassador for the brand.
  • Store Management
    • Open and close the store when necessary.
    • Administrative management.

Requirements

  • Experience in the sector for 2 year minimum.
  • Training cycle.
  • Additional languages would be desirable although not essential.

What We Offer

  • The Hackett spirit
  • Adaptability and Flexibility.
  • Results driven.
  • Negotiation and Influence.
  • Analytical thinking.
  • Team Leadership.

How to Apply

If you are a motivated and experienced individual who is passionate about delivering exceptional customer service and sales performance, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].

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