Service Delivery Manager

1 week ago

West Malling, Kent, United Kingdom Tiger Resourcing Group Full time
Job Title: Service Delivery Manager

We are seeking a highly motivated and experienced Service Delivery Manager to join our team at Tiger Resourcing Group. As a Service Delivery Manager, you will play a critical role in ensuring the delivery of high-quality IT services to our clients.

Key Responsibilities:
  • Manage IT operations, overseeing the entire lifecycle of key ITIL practices, including Incident, Problem, and Change Management.
  • Act as a point of escalation, ensuring seamless service delivery by adhering to established systems, processes, and methodologies.
  • Provide regular incident and maintenance updates, as well as reports to Senior Management on all aspects of service performance.
  • Develop and maintain strong relationships with both customers and suppliers to ensure effective collaboration and service delivery.
  • Strategically plan and schedule resources to ensure optimal efficiency and project success.
Requirements:
  • Proven experience of managing IT services throughout the entire service lifecycle, ensuring end-to-end delivery and support.
  • Demonstrate a high level of proficiency in both written and spoken communications.
  • Able to perform under pressure, maintaining clarity and logical thinking in challenging situations.
  • Demonstrate ability to research topics thoroughly, with a strong commitment to driving continuous improvement.
  • Skilled in addressing complex issues and breaking them down into clear, manageable components.
What We Offer:
  • Permanent hybrid working arrangements, where roles allow.
  • Six weeks' holiday plus bank holidays.
  • A wide range of development opportunities to support personal and professional growth.
  • Pension scheme with better-than-market employer contribution options.
  • Social impact benefits schemes.

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