Customer Service Representative

4 weeks ago


Andover, United Kingdom Sharples Davies Full time
Job Title: Customer Service Advisor

Job Summary:
Sharples Davies is seeking a skilled Customer Service Advisor to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities:
• Answer incoming telephone calls and respond to customer inquiries in a professional and courteous manner.
• Process orders received verbally over the phone and by email, ensuring accurate and timely delivery of products to customers.
• Process quotation enquiries over the phone, providing customers with detailed information on product availability and pricing.
• Liaise with team members to hand over larger enquiries to the Quoting team, ensuring seamless communication and collaboration.
• Provide delivery time information to customers, ensuring they are informed of expected delivery dates and times.
• Handle, log, and track customer complaints and queries by recording cases on NetSuite, ensuring prompt resolution and follow-up.
• Deal with a variety of customer requests, including web enquiries, and provide assistance to help resolve any problems they are having.
• Primary aim is to leave customers with a good impression of the company, regardless of whether you are able to resolve the customer's problem.
• Provide support to the Account Managers as required, including inputting quotations and any other tasks as reasonably requested.

Key Skills:
• Engaging, polite, and professional phone manner.
• Able to work under pressure and handle multiple priorities.
• Demonstrate good common sense and a logical approach to problem-solving and have the ability to balance empathy with professional objectivity.
• Positive and solution-finding attitude.
• A natural desire to help people.
• Empathy, resilience, and flexibility.
• Attention to detail.
• Ability to go the extra mile and use your own judgment to make decisions that matter to our customers.
• Positive and approachable manner.
• Good interpersonal teamwork and collaboration skills.
• Self-motivated and able to work alone as well as part of a wider team.
• Process-driven with attention to detail.
• Strong written and oral communication skills.

Benefits:
Negotiable base salary.
Company bonus.
Pension.
22 Days + Bank Holidays (Increases with length of service) - Negotiable.
Hours: 0:30 - 17:30 (negotiable) Monday - Friday (1 hour lunch).

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