Utilities Expert Advisor
3 days ago
Clear Business Ltd is seeking an experienced Utilities Expert Advisor to join our team. As a Utilities Expert Advisor, you will provide expert advice and guidance to resolve complex utilities customer account queries.
The ideal candidate will have a strong background in B2B customer care processes and regulatory requirements impacting B2B organisations. They will also possess excellent communication skills and the ability to work in a fast-paced environment.
About the Role
- Provide expert advice and guidance to resolve complex utilities customer account queries
- Support the migration of utilities customers to our partner
- Liaise with customers and 3rd parties by phone, email, and SMS
- Act as an escalation point to resolve utilities customer complaints
Responsibilities
- Carry out complex account reviews to identify the root cause of how the customer issue started and how to resolve it
- Use extensive product knowledge to understand and explain issues to customers
- Perform all activity within regulatory standards, GDPR and company processes, policies, and procedures
What We Offer
- A competitive salary of £24,000 per annum
- A comprehensive benefits package
- The opportunity to work in a dynamic and inclusive team
Requirements
- Previous experience in a B2B customer role
- An in-depth understanding of B2B customer care processes and regulatory requirements
- Excellent written and verbal communication skills
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