Utilities Expert Advisor

3 days ago


Glasgow, Glasgow City, United Kingdom Clear Business Ltd Full time
Job Overview

Clear Business Ltd is seeking an experienced Utilities Expert Advisor to join our team. As a Utilities Expert Advisor, you will provide expert advice and guidance to resolve complex utilities customer account queries.

The ideal candidate will have a strong background in B2B customer care processes and regulatory requirements impacting B2B organisations. They will also possess excellent communication skills and the ability to work in a fast-paced environment.

About the Role

  • Provide expert advice and guidance to resolve complex utilities customer account queries
  • Support the migration of utilities customers to our partner
  • Liaise with customers and 3rd parties by phone, email, and SMS
  • Act as an escalation point to resolve utilities customer complaints

Responsibilities

  • Carry out complex account reviews to identify the root cause of how the customer issue started and how to resolve it
  • Use extensive product knowledge to understand and explain issues to customers
  • Perform all activity within regulatory standards, GDPR and company processes, policies, and procedures

What We Offer

  • A competitive salary of £24,000 per annum
  • A comprehensive benefits package
  • The opportunity to work in a dynamic and inclusive team

Requirements

  • Previous experience in a B2B customer role
  • An in-depth understanding of B2B customer care processes and regulatory requirements
  • Excellent written and verbal communication skills


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