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Support Engineer

2 months ago


Bath, Bath and North East Somerset, United Kingdom Adecco UK Limited Full time
Job Title: 1st Line Support Engineer

We are seeking a highly skilled and experienced 1st Line Support Engineer to join our team at Adecco UK Limited.

Job Summary:

The successful candidate will be responsible for providing first-line technical support for all IT and Audio Visual equipment, software, and services supported by DDaT. This will include troubleshooting, resolving, and escalating technical issues, as well as providing guidance and support for Assistive Technology.

Key Responsibilities:
  • IT Service Desk (1st & 2nd Line Support)
  • AV Service Desk (1st Line)
  • Laptop Loan (staff)
  • Laptop loan (Events)
  • AV equipment loans
  • IT/AV Support for General Teaching Areas (1st/2nd Line Support)
  • IT Support for General Devices (1st/2nd Line Support)
  • Laptop loans for digital inclusion (75 devices)
  • IT/AV Support for Standard Office Moves & New Builds
  • Deployment of standard end-user compute devices
  • Annual refresh of standard GTA devices
  • Production of self-help guides
  • Exam laptop standard configurations
  • Lecture Capture (1st/2nd line support)
  • Remote Support service
  • DDaT Activities for Start of New Academic Year
  • Proactive maintenance & replacement of AV equipment
  • Hybrid Events and Teaching (1st/2nd line)
  • Building Project Consultancy
  • Support for University Events (1st line)
Technology Stack:
  • Topdesk
  • Nagios
  • BeyondTrust Remote Support
  • JISC Online Surveys
  • Clearpass
  • BluCat network asset management
  • Active Directory
  • Microsoft Intune
  • Jamf
  • Microsoft Teams
  • Panopto
  • M365
  • Assisted Hearing induction loop (Loopworks)
  • Microphone Transmission Systems (e.g. DECT/ISM70)
  • Lighting management systems e.g. Dali, FMX
  • Signal management e.g. EDID & HDCP

Requirements:

The ideal candidate will have a strong background in IT and Audio Visual support, with experience in troubleshooting and resolving technical issues. They will also have excellent communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.