Infrastructure Support Specialist

1 month ago


Chippenham, Wiltshire, United Kingdom Peaple Talent Full time

We are seeking a highly skilled and motivated 1st Line Infrastructure Engineer to join our team at Peaple Talent. As a key member of our IT team, you will be responsible for providing exceptional customer service and technical support to our clients.

The ideal candidate will have a strong background in IT infrastructure, with experience in working with Windows Server, Active Directory, DNS, DHCP, and Microsoft Exchange. You will also have excellent communication skills and the ability to work in a fast-paced environment.

As a 1st Line Infrastructure Engineer, you will be responsible for:

  • Providing technical support to clients via phone, email, and remote desktop
  • Resolving technical issues and escalating complex problems to senior engineers
  • Configuring and troubleshooting network devices, servers, and workstations
  • Performing daily system checks and monitoring backups
  • Documenting technical issues and resolutions in our knowledge base

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote desktop
  • Resolving technical issues and escalating complex problems to senior engineers
  • Configuring and troubleshooting network devices, servers, and workstations
  • Performing daily system checks and monitoring backups
  • Documenting technical issues and resolutions in our knowledge base

Requirements:

  • At least one year of experience working as an IT/Support Engineer in an MSP or ISP
  • Windows Server – Working Knowledge of Active Directory, Group Policies, DNS, DHCP troubleshooting and administration
  • Microsoft Exchange / Exchange Online
  • Microsoft Office 365 – Fundamentals of stand-alone Office 365 and Azure Sync environments
  • Remote Desktop Servers
  • Desktop Support – Windows / Mac / Remote Desktop Session / RDS Farms
  • Networking protocols including TCP/IP
  • Excellent communication skills and the ability to deal with problems and technical issues in a pressurized and time-sensitive environment


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