Airport Store Team Lead

3 weeks ago

Manchester, United Kingdom Pasta Evangelists Full time
About the Role
  • This is an exciting opportunity to lead our airport store team and contribute to the growth of Pasta Evangelists, the UK's biggest pasta brand by revenues.
  • As a seasoned Airport Store Team Lead, you will support the Store Manager in ensuring the smooth and efficient operation of our airport site.
  • Responsibilities will include overseeing daily activities, managing staff, maintaining high standards of customer service, and maximising sales and profitability.
  • You will also play a crucial role in ensuring a positive experience for travellers while upholding the company's standards within the airport environment.
Key Responsibilities
  • Oversee the day-to-day operations of the store, including opening and closing procedures, inventory management, and ensuring compliance with health and safety regulations.
  • Coordinate with airport authorities and management to address any logistical issues or concerns that may arise.
  • Implement strategies to optimise efficiency and productivity, such as streamlining workflows and improving processes.
  • Recruit, train, and supervise a team of stall staff, ensuring they adhere to company policies and procedures.
  • Schedule staff shifts effectively to meet operational needs and maintain excellent customer service standards.
  • Provide ongoing coaching and support to team members, fostering a positive and collaborative work environment.
  • Lead by example in delivering exceptional customer service, resolving any customer complaints or issues promptly and effectively.
  • Monitor customer feedback and implement improvements to enhance the overall experience.
  • Ensure that the store maintains a clean, organised, and welcoming environment for customers at all times.
  • Manage inventory levels and control costs to maximise profitability while minimising waste.
  • Maintain a good planning in regards to airside passes.
  • Comply at all times with the airside responsibility as pass holder and monitor other team members and passengers for any issues/ discrepancies.
About You
  • Previous experience in a supervisory or managerial role within the food and beverage industry, ideally in a fast-paced airport environment.
  • Able to undertake a criminal record check.
  • Passionate about delivering exceptional customer service and creating memorable experiences for customers.
  • Strong leadership qualities and can effectively motivate and manage a diverse team.
  • Excellent organisational skills and can multitask effectively in a dynamic and fast-paced environment.
  • Proactive and resourceful in addressing challenges and finding solutions to operational issues.
  • You thrive in a collaborative team environment and can work effectively with cross-functional teams and stakeholders.
  • Flexibility in hours, airport shifts can start at 3am.
  • Flexible and adaptable to changing priorities and business needs, with the ability to remain calm under pressure.
  • ... A pasta lover
About Us
  • Pasta Evangelists was born seven years ago out of a desire to become the authority in fresh pasta.
  • We're on a mission to reimagine and elevate pasta as a category, which is worth a staggering £3.8bn yet has seen little innovation for decades.
  • Since launching our original fresh pasta recipe kit service in 2016, we have built a cult following of British pasta lovers – our Evangelists – who are passionate about discovering the breadth and variety of pasta, as well as the irresistible stories behind it.
  • Today, Pasta Evangelists is backed by Barilla (the world's biggest pasta company) and is proud to be the UK's biggest pasta brand by revenues, as well as one of the UK's fastest-growing startups.
  • In addition to our website, our recipe kits are also available for customers to purchase through major online retailers like Ocado & Amazon Fresh.
  • Londoners can also treat themselves to fine Italian dinings at our high-end Harrods Pasta Bar, or learn to make our signature dishes from scratch at our viral Pasta Academy, where we welcome thousands of pasta lovers every month.
  • Most recently, we've been busy disrupting Britain's pizza-centric Italian takeaway market with a brand new fresh pasta takeaway concept, available on pastaevangelists.com as well as major delivery players like Deliveroo, UberEats and JustEat.
  • With more than 40 kitchens across the UK, we're expanding coverage to new cities on an almost weekly basis (including our first openings in Scotland and Wales).
  • We've also opened the UK's biggest pastificio (which, in Italian, means pasta factory, but 'pastificio' better reflects the type of fresh, artisanal pasta we produce) in Acton, West London, allowing us to make ever more exciting and ambitious pasta and sauces for our customers.
What We Can Offer
  • Competitive salary to attract best talent
  • Join a dynamic, fast-moving & diverse team
  • Duty free discounts excluding alcohol and cigarettes
  • Regular team socials and pasta tastings
  • Free Pasta Evangelists products
  • Referral bonus Scheme
  • Cycle to work scheme
  • 28 days of paid annual leave (bank holidays inclusive)

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