Administrative Assistant

3 weeks ago

Tamworth, Staffordshire, United Kingdom Marshall Full time
Job Title: Administrator

Marshall Fleet Solutions is seeking a highly organized and detail-oriented Administrator to join our team in Tamworth. As an Administrator, you will play a crucial role in ensuring the efficient and effective operation of our regional administration procedures.

Key Responsibilities:
  • Provide administrative support to the regional team, including maintaining accurate records and ensuring timely completion of tasks.
  • Manage the administration of the HR system, including adding absence, holidays, and keeping personal details up to date.
  • Support the regional team in administering call out rotas and logging holidays in line with colleagues' entitlement.
  • Manage the regional email inbox and delegate tasks to the correct person or department.
  • Ensure engineers' time clocking's are correctly added to the system and notify the authorizing manager of any discrepancies.
  • Handle inbound and outbound calls to internal and external customers, providing professional and courteous service.
  • Monitor failed transactions in IFS and provide feedback to the engineer and lead engineer on corrective actions required.
  • Send customers documentation and certification as required.
  • Manage the payroll process, compile employee attendance records, and calculate hours worked each week from employee timesheets.
  • Manage holiday for the region and provide holiday/sick forms and documentation in a timely manner through the HR department.
Requirements:
  • Previous experience in a customer service administration environment.
  • Experience of working to safe systems of work.
  • Ability to work in a fast-paced, demanding customer environment.
  • High level of IT skills.
What We Offer:

As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a competitive salary and benefits package.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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