Shift Assistant

3 days ago


Rotherham, Rotherham, United Kingdom Rotherham Metropolitan Borough Council Full time
About the Job

Rotherham Metropolitan Borough Council is seeking a skilled Call Monitoring Operator to join our team. As a Shift Assistant - Call Handling, you will play a vital role in monitoring and responding to customer alerts and issues.

Job Description

This is a challenging yet rewarding position that requires excellent communication and problem-solving skills. You will work on a 3-shift rota in a call handling Centre, utilizing specialist technology to manage customer interactions and resolve problems.

Key Responsibilities
  • Monitor and respond to customer alerts and issues in a timely and professional manner
  • Utilize specialist technology to manage customer interactions and resolve problems
  • Work collaboratively with colleagues to achieve team goals and objectives
Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent communication and problem-solving skills
  • A strong ability to work under pressure and prioritize tasks effectively
  • Familiarity with specialist technology and software
Benefits

In addition to a competitive salary of £22,000 - £25,000 per annum, you will also enjoy:

  • A comprehensive training program to develop your skills and knowledge
  • Ongoing support and mentorship from experienced colleagues
  • A collaborative and dynamic work environment

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