Technical Support Engineer

4 weeks ago


Nottingham NG AG, United Kingdom Microlise Full time

We are seeking a Technical Support Engineer to join our dynamic team, providing exceptional customer service and technical expertise. With a strong focus on resolving issues efficiently, you will play a pivotal role in ensuring our customers receive the highest level of support.

This exciting opportunity is perfect for someone looking to develop their skills in technical customer support. Our 'swarm' approach allows you to learn new technologies and drive your career forward. As a key member of our Service Desk team, you will be responsible for:

  • Resolving incidents through expert analysis and troubleshooting
  • Providing user support and administration, as well as liaison with customers
  • Assessing and prioritising incidents to meet stringent SLAs
  • Liaising with the Incident and Problem Management team to identify root causes
  • Collaborating with other teams to develop and deliver process improvements

To succeed in this role, you will need:

  • Proven experience in technical support and/or customer-focused environments
  • Excellent communication skills to interpret and relay technical information clearly
  • A positive attitude, with the ability to work under pressure as part of a team
  • The confidence to use your initiative and think outside the box

Benefits include:

  • A competitive salary of £24,648, dependent on experience
  • A comprehensive benefits package, including private medical insurance and employee assistance programs
  • Opportunities for career development and growth within a dynamic organisation


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