Customer Support Specialist

2 months ago


WestonsuperMare, North Somerset, United Kingdom beBee Professionals Full time £22,000 - £28,000
Customer Service Advisor

We are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Weston-super-Mare, United Kingdom.

Key Responsibilities:
  • Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.
  • Resolve customer complaints and issues efficiently, escalating when necessary to ensure customer satisfaction.
  • Process customer orders and maintain accurate records of customer interactions.
  • Collaborate with internal teams to ensure seamless customer service and support.
  • Stay up-to-date with product and service information to provide informed responses to customer queries.
Requirements:
  • Previous experience in a customer-facing role, preferably in a similar industry.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office and CRM systems, with the ability to learn new software quickly.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
What We Offer:
  • Competitive salary and performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Opportunities for training and development to enhance your skills and career progression.
  • A supportive work environment with a focus on customer satisfaction.

If you are passionate about delivering exceptional customer service and have a strong focus on customer satisfaction, we encourage you to apply for this exciting opportunity.


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